Privacy policy
Last updated: June 6, 2026
Fenmere operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Fenmere is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including items you view, add to cart, purchase, return, exchange, or cancel, and your transaction history.
- Communications with us including customer support inquiries and related correspondence.
- Device information including IP address, browser type, network connection, and device identifiers.
- Usage information including how you interact with and navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, or contact us.
- Automatically through the Services via cookies and similar technologies.
- From service providers that assist in payment processing, fulfillment, analytics, and shipping.
- From partners or third parties where permitted by law.
How We Use Your Personal Information
We use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your information to process orders, handle payments, arrange shipping, manage returns, maintain accounts, and improve your shopping experience.
Marketing and Advertising
We may send promotional communications and show relevant advertisements based on your interactions with our Services.
Security and Fraud Prevention
We use personal information to detect and prevent fraud, secure transactions, and protect our business and customers.
Communicating with You
We use your information to respond to inquiries, provide customer support, and send service-related updates.
Legal Reasons
We may process your information to comply with legal obligations, enforce our policies, and respond to lawful requests.
How We Disclose Personal Information
We may share personal information in the following situations:
- With Shopify and service providers who support our operations (e.g., payment processing, hosting, logistics, analytics).
- With marketing partners for advertising and promotional purposes.
- When required for shipping or order fulfillment at your direction.
- Within our corporate structure or affiliates where applicable.
- In connection with legal obligations, disputes, or business transfers such as mergers or acquisitions.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the platform. Your data may be transferred to Shopify and other third parties in different jurisdictions. Shopify may also use aggregated interaction data to improve its services and tools. For more details, you may refer to Shopify’s privacy documentation.
Third Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
Children's Data
Our Services are not intended for children under the age of majority. We do not knowingly collect personal data from children.
Security and Retention
We implement reasonable safeguards to protect your personal information, but no system is completely secure. Data is retained only as long as necessary for operational, legal, or business purposes.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion
- Receive a copy of your data
- Opt out of marketing communications
- Restrict or object to certain processing activities
You may also manage cookie and tracking preferences via your browser settings.
International Transfers
Your information may be transferred and processed outside your country of residence, including to the United States and other jurisdictions.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:
Legal Representative: Undra Bailey
Email: admin@fenmere.shop
Phone: +1 224-398-0530
Business Address: 6231 N Whipple St, Chicago Illinois 60659, United States