Refund policy
Last updated: June 6, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@fenmere.shop. Please note that returns will need to be sent to the following address:
Fenmere Return Address:
6231 N Whipple St, Chicago Illinois 60659, United States
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at admin@fenmere.shop.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping.
However, if the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping costs and provide the appropriate solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to get the item you want is to return the original item after approval. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, the item must be unused, unworn, with tags, and in original packaging, along with proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at admin@fenmere.shop.
Contact Information
Legal Representative: Undra Bailey
Email: admin@fenmere.shop
Phone: +1 224-398-0530
Business Address: 6231 N Whipple St, Chicago Illinois 60659, United States